wardell books

Chapter 4: Quality


In Research and Development, we'll discuss quality as it relates to the design of your products and services. In Production, however, we'll discuss how quality relates to the production process itself. The focus will be on its internal relationship with your business; that is, the efficiency with which you make your products or provide your services.

“Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures.”

- Tom Peters