wardell books

Chapter 4: Systems

“Behind every problem, there is an inadequacy in the system.”

- Peter R. Scholtes

In Chapters 2 and 3, we discussed Performance Management and Position Outlines. This answered the question "Who does what?" In this chapter, we're going to bring consistency and predictability to your business through the introduction of systems, focusing on "how" the work gets done. Subsequently, you'll be armed with all the information you need to create the systems your business needs to thrive and grow.